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Frequently Asked Questions

What payment methods do you accept?2023-04-12T13:49:17-07:00

We accept Visa, Mastercard, Discover and American Express. If you prefer to pay by check that works too!

How long will my project take to complete?2023-05-15T12:00:31-07:00

Embarking on a web design project is an exciting endeavor, but understanding the timeline for its completion is essential for effective planning and managing expectations. While the duration of a web design project can vary depending on several factors, including complexity and scope, we aim to provide insights into the typical timeframes involved. By exploring the key stages of the web design process and understanding the variables that impact project duration, you’ll gain a clearer understanding of what to expect and how to set realistic timelines.

Project Discovery and Planning:
The initial stage of any web design project involves project discovery and planning. This is where you and our team collaborate to define project goals, establish the target audience, identify key functionalities, and create a comprehensive plan. The duration of this stage typically depends on the complexity of the project and the level of detail required. It can range from a few days for smaller projects to several weeks for larger, more intricate designs.

Design and Development:
Once the planning stage is complete, the design and development phase begins. This stage encompasses the creation of  mock-ups, and the actual development of the website. The duration of this phase varies depending on the size of the website and the intricacy of its features. A small website with minimal functionality may take a few weeks or more to complete, while larger and more complex websites can take several months. Effective communication between you and the web design team is crucial during this stage to ensure that the design aligns with your vision and that any required revisions are implemented.

Content Creation and Integration:
While the design and development phase is in progress, it’s important to concurrently work on content creation and integration. This involves writing and optimizing website copy, sourcing or creating visual assets, and incorporating them into the website. The duration of this stage depends on the amount of content required and its complexity. It’s advisable to allocate ample time for content creation, as it greatly impacts the overall quality and effectiveness of your website.

Testing and Quality Assurance:
Before launching your website, it’s crucial to conduct thorough testing and quality assurance to ensure its functionality, compatibility, and responsiveness across various devices and browsers. This phase involves identifying and fixing any bugs, testing forms, validating links, and performing user experience tests. The duration of this stage depends on the complexity of the website and the level of testing required. It’s vital not to rush this process to deliver a polished and error-free website.

Launch and Post-launch Activities:
The final stage involves launching your website and performing any necessary post-launch activities, such as search engine optimization, ongoing maintenance, and monitoring. While the initial launch is a significant milestone, ongoing updates, improvements, and maintenance are essential for the long-term success of your website.

Predicting the exact duration of a web design project can be challenging due to various factors at play. However, by understanding the key stages involved, engaging in effective communication with our team, and accounting for the complexity and scope of your project, you can set realistic timelines. Remember, investing adequate time in each stage and allowing for proper testing and refinement ensures the creation of a high-quality website that meets all objectives and leaves a positive impression on your visitors.

How do you make my website visible to viewers?2023-05-15T11:59:17-07:00

In the vast digital landscape, website hosting plays a crucial role in ensuring your online presence. While the concept of website hosting may seem unfamiliar to some, understanding its significance is essential for anyone looking to establish a website. Let us explain what website hosting entails and why it’s an integral part of building and maintaining a successful online platform.

What is Website Hosting?:
Website hosting refers to the service that allows individuals and organizations to make their websites accessible on the internet. It involves storing website files, data, and content on a server, which acts as a digital home for your website. When someone types your domain name into their web browser, the hosting server retrieves the necessary files and delivers them to the user’s device, enabling them to view your website.

Why Do I Need Website Hosting?:
Website hosting is essential for several reasons. Firstly, it provides the necessary infrastructure and storage space to store your website files, ensuring they are readily available to visitors at all times. Additionally, hosting services offer reliable uptime and bandwidth, ensuring your website is accessible to users without interruptions or slow loading times. Moreover, hosting providers offer essential features like email accounts, security measures, and technical support, enhancing the functionality and security of your website. Furthermore, hosting allows you to customize and control your website’s content, design, and functionality, giving you full autonomy over your online presence.

Website hosting is the backbone of your online presence, providing the necessary infrastructure and support for your website. By storing and delivering your website files, hosting enables visitors to access your content. Its essential features, reliability, and customization options make it a fundamental service for individuals and businesses alike. Understanding the significance of website hosting empowers you to make informed decisions and establish a strong digital presence that reaches and engages your target audience effectively.

How do I view a message header?2023-04-12T13:47:20-07:00

Great question! This depends on your mail client. Click the button below to find out how to view a message header on your specific mail client.

How do I update my credit card on file?2024-01-08T15:39:24-07:00

If you would like to update the card on file please use the form on the link below.

Please email the signed form to

All credit card updates MUST be submitted at least 10 days prior to your billing cycle. Cancellations require a 30 day notice.

How do I enable SMTP Authentication?2023-04-12T13:47:45-07:00

Enabling SMTP authentication is very important to protect your email from not being marked as spam. Nobody wants to deal with that! We have put together information that will help you walk through the steps. Click the button below to find out how to enable SMTP authentication.

How do I enable enable Two-Factor Authentication?2023-05-11T11:08:23-07:00

We like to keep things very secure around here. We are transitioning all customers to start using Two-Factor Authentication through our billing system. While we understand this creates an extra step on your end, the set up should be fairly quick. Please rest assured that we take your privacy and security very seriously. If you have any trouble setting up your 2FAuth please reach out and ask for help. We have created a tutorial to help you out as well. Click on the button below for full instructions.

How can I send/receive secure information?2023-04-12T13:47:21-07:00

If you have sensitive information such as usernames or passwords that we may need access to, or if you need us to send you a password reset, etc. then do not worry. We have you covered! Your privacy and security is very important to us. We use a third-party service to send secure information.

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