***IMPORTANT ***  Before you start- be sure you have already verified your domain through G Suite Admin area.

Step 1: Set up the data migration service
  • Sign in to your Google Admin Console  – Be sure you have super admin privileges
  • Click on Data Migration

  • Click on Set Data Migration

  • Under Migration Source – Select Other IMAP Server – Make sure Email is the selected data type.

  • Under Connection Protocol, choose an option:

    • Auto Select (Recommended)
    • IMAP and the Server URI field, enter your IMAP server name (for example mail.example.com) replace ‘example’ with your domain name
  • Under Role Account – enter the email address and password for your role account. This is the email account that you are wanting to transfer mail from.

  • Click Start

  • If the connection was unsuccessful, verify the role account and connection protocol information is correct- then click Start again.

  • Under Migration Start Date, accept the option that appears or choose a start date for your migration.

  • Under Migration Options, accept the options that appear or choose to exclude some data.

  • Click Select Users

Step 2: Migrate email from IMAP-based webmail
  • Migrate email for a single user

    • Click Add user
    • In the Source Email field, enter the user’s legacy email address
    • In the G Suite Email field, start entering the user’s new G Suite email address and choose from the list of suggested users
    • In the Password field, enter the user’s password for their legacy email account
    • Click Start
    • (Optional) To migrate another user’s email, repeat these steps
  • Migrate email for multiple users

    • Click Bulk upload with csv
    • Click Attach File to upload the migration CSV file containing the legacy email addresses and the new G Suite email addresses
    • Click Upload and Start Migration
    • If there are errors in your file, choose an option:
      • To update the file, click Cancel. Then, upload the updated file.
      • To ignore the incorrect mappings, check the Ignore errors box.

    Tip: To exit a completed migration, click More and then Exit migration.

Looking for more help? Check our FAQ section.