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Custom Website Design

  • Why am I not able to view my latest website update/new website after it has been made ‘live’?
    If you are having trouble viewing your website updates, you will need to clear the cache on your browser. Steps to clear your cache will be different for each browser. Click the button below to view instructions for each browser. VIEW INSTRUCTIONS

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E-mail

  • How to set up an Internet email account in Outlook 2013 or 2016 with POP3 Connection
    1. Start Outlook.
    2. Click the File tab.
    3. In the Info category, click Account Settings, and then click Account Settings in the dropdown.
    4. On the Email tab, click New.

    To configure the Internet email account manually, follow these steps in the Add New Account dialog box:

    1. Click the Manual setup or additional server types check box, and then click Next.
    2. Click POP, and then click Next.
    3. Under User Information , configure the following settings:
      • In the Your Name box, type your full name.
      • In the Email Address box, type your full email address.
    4. Under Server Information, click the kind of email account that you have in the Account Type box. Select POP3 in the Account Type box, configure the following settings:
      • In the Incoming mail server box, type the name of the server in lowercase letters. The name may be in the form of "mail.yourdomain.com."
    5. In the Outgoing mail server (SMTP) box, type the name of the outgoing email server in lowercase letters. The name may be in the form of "mail.yourdomain.com."
    6. Under Logon Information, configure the following settings:
      • In the User Name box, type your full email address.
      • In the Password box, type the password that you have set up or have been provided.
      • If you want Outlook to remember your email account password, click to select the Remember password check box.
    7. Click Test Account Settings. When you click Test Account Settings, the following process occurs:
      • The connectivity of the system to the Internet is confirmed.
      • You are logged on to the SMTP server.
      • You are logged on to the POP3 server.
      • If the POP3 server must be logged on to first, Outlook automatically sets the Log on to incoming mail server before sending mail option.
      • A test message is sent. This message explains any changes that Outlook made to the initial setup.
      • Click Next, and then click Finish. the automatic configuration fails, the Auto Account Setup feature tries to connect by using a connection that is not encrypted. If this method also fails, then the account must be configured manually.
  • How to switch from IMAP to POP3 Connection in Outlook
    While you cannot directly "convert" your existing IMAP account to a POP3 account, it is still a relatively simple process consisting out of the following steps. VIEW INSTRUCTIONS  
  • How do I show my Message Header in Thunderbird?
    To display full headers in Thunderbird: From Thunderbird menu:
    1. Click view
    2. Click headers
    3. select ALL
    Consider using this Thunderbird extension help view full headers: https://addons.mozilla.org/en-US/thunderbird/addon/576
  • How do I show my Message Header in Windows Live?
    Right Click on e-mail, Select Properties, and Click on Details tab.
  • How do I show my Message Header in Outlook 2010?
    From 'Home' tab: Double-Click email message to open in separate message window. From 'File' tab: Choose 'Info' then click 'Properties' button. Headers are displayed in the read-only 'Internet headers' text box at the bottom of the properties dialog. Click anywhere in the 'Internet headers' text box, and press CTRL-A to select all header info. Then press CTRL-C to copy header info to the Windows clip-board. CTRL-V to paste header data into a new text file, notepad application, or wherever desired, and print/save for evidence along with copy of original email.
  • How do I show my Message Header in Outlook 2000?
    Right click on the message without opening it. Select Options, then Full Headers. The information can then be copied and pasted elsewhere for reporting abuse.
  • How do I show my Message Header in Outlook 2002?
    Right-click the message without opening it, then click "Options" from the drop-down menu. A box called "Message Options" pops up. Near the bottom of the box you'll see a text area titled "Internet headers". Highlight the contents, then right-click. You can copy the headers and paste them into an email message or another application.
  • How do I show my Message Header in Outlook 2007?
    Two different methods will work for Outlook 2007: Option 1: Right-click the message without opening it, then click "Message Options..." from the drop-down menu. At the bottom of the box you'll see "Internet headers". Highlight the contents, then right-click. You can copy the headers and paste them into an email message or another application. Option 2: Open a message. On the Message tab, in the Options group, click the Dialog Box Laucher. In the Message Options dialog box, the headers appear in the Internet headers box. It is tricky though. There is a small "arrow" where is says options (to the right), when you mouse over the arrow the dialogue box option appears. Then the header with routing is available in the dialogue box.
  • How do I show my Message Header in Webmail?
    Using Horde Webmail:
    1. Login to Horde Webmail
    2. Open the email message
    3. Click the arrow located to the left of the subject in the lower box to expand options.
    4. Click 'Other Options' then 'View Source'.
    5. Copy/paste the content to send to us in an email message or support ticket.
      Using Roundcube Webmail:
    1. Log into Roundcube Webmail.
    2. Double-click to open the email message.
    3. On the right side of the open message will be a small arrow, click to expand the full headers.
    4. Copy/paste the content to send to us in an email message or support ticket.
  • What is a Message Header?
    The email header is an area of coding the contains the information about where the email was sent from and if and how it reached the final destination. It will also contain the email address of the person who sent the message and even the computer it was sent from. Here is an example of a typical email header: messageheaderexample3      
  • Why do you need my message header?
    Message headers contain important information that will explain the reason why an email will not send and/or receive. Some of the reasons why we may have requested the message header are:
    • To investigate the potential of spoofing and the possible source of the message.
    • Reviewing timestamps with the delivery route to find out the reason for any delay.
    • For testing of mail server in the path which will help determine if there is the possibility of blacklisting or greylisting.
    • To review your Spam Assassin score.
    • To investigate whether or not your message was routes through a filtering server prior to arrival.
    All of this may seen overwhelming and technical, however once we have the message header to review we can quickly determine the cause of your email trouble (or possibly your receiving parties email trouble). Please note, without the FULL message header we are unable to fully investigate.
  • How do I set up email using Outlook 2016 using POP?
    Please click the button below to follow a few simple instructions on how to set up your email properly. Do not hesitate to give us a call (866)952-3335 or submit a support ticket with any questions. VIEW INSTRUCTIONS
  • How do I set up email using Outlook 2016 using IMAP?
      Before setting up email using IMAP, please be sure that your account allows us of IMAP settings. If you are unsure, please call us at (866)952-3335 or submit a ticket to confirm or your settings will not work properly. VIEW INSTRUCTIONS
  • How do I view a message header?
    If you have received a bounce back message or have any other e-mail return messages- we will need to view the message header from that specific email to investigate the problem for you. To find the message header (which you can copy/paste to send back to us) please click below for instructions for all types of mail clients (the software or program you use to connect to view your mail).   View Message Header Instructions  

E-mail Setup

  • How to set up an Internet email account in Outlook 2013 or 2016 with POP3 Connection
    1. Start Outlook.
    2. Click the File tab.
    3. In the Info category, click Account Settings, and then click Account Settings in the dropdown.
    4. On the Email tab, click New.

    To configure the Internet email account manually, follow these steps in the Add New Account dialog box:

    1. Click the Manual setup or additional server types check box, and then click Next.
    2. Click POP, and then click Next.
    3. Under User Information , configure the following settings:
      • In the Your Name box, type your full name.
      • In the Email Address box, type your full email address.
    4. Under Server Information, click the kind of email account that you have in the Account Type box. Select POP3 in the Account Type box, configure the following settings:
      • In the Incoming mail server box, type the name of the server in lowercase letters. The name may be in the form of "mail.yourdomain.com."
    5. In the Outgoing mail server (SMTP) box, type the name of the outgoing email server in lowercase letters. The name may be in the form of "mail.yourdomain.com."
    6. Under Logon Information, configure the following settings:
      • In the User Name box, type your full email address.
      • In the Password box, type the password that you have set up or have been provided.
      • If you want Outlook to remember your email account password, click to select the Remember password check box.
    7. Click Test Account Settings. When you click Test Account Settings, the following process occurs:
      • The connectivity of the system to the Internet is confirmed.
      • You are logged on to the SMTP server.
      • You are logged on to the POP3 server.
      • If the POP3 server must be logged on to first, Outlook automatically sets the Log on to incoming mail server before sending mail option.
      • A test message is sent. This message explains any changes that Outlook made to the initial setup.
      • Click Next, and then click Finish. the automatic configuration fails, the Auto Account Setup feature tries to connect by using a connection that is not encrypted. If this method also fails, then the account must be configured manually.
  • How to switch from IMAP to POP3 Connection in Outlook
    While you cannot directly "convert" your existing IMAP account to a POP3 account, it is still a relatively simple process consisting out of the following steps. VIEW INSTRUCTIONS  
  • How do I set up email using Outlook 2016 using POP?
    Please click the button below to follow a few simple instructions on how to set up your email properly. Do not hesitate to give us a call (866)952-3335 or submit a support ticket with any questions. VIEW INSTRUCTIONS
  • How do I set up email using Outlook 2016 using IMAP?
      Before setting up email using IMAP, please be sure that your account allows us of IMAP settings. If you are unsure, please call us at (866)952-3335 or submit a ticket to confirm or your settings will not work properly. VIEW INSTRUCTIONS

E-mail Troubleshooting

View Message Headers

  • How do I show my Message Header in Thunderbird?
    To display full headers in Thunderbird: From Thunderbird menu:
    1. Click view
    2. Click headers
    3. select ALL
    Consider using this Thunderbird extension help view full headers: https://addons.mozilla.org/en-US/thunderbird/addon/576
  • How do I show my Message Header in Windows Live?
    Right Click on e-mail, Select Properties, and Click on Details tab.
  • How do I show my Message Header in Outlook 2010?
    From 'Home' tab: Double-Click email message to open in separate message window. From 'File' tab: Choose 'Info' then click 'Properties' button. Headers are displayed in the read-only 'Internet headers' text box at the bottom of the properties dialog. Click anywhere in the 'Internet headers' text box, and press CTRL-A to select all header info. Then press CTRL-C to copy header info to the Windows clip-board. CTRL-V to paste header data into a new text file, notepad application, or wherever desired, and print/save for evidence along with copy of original email.
  • How do I show my Message Header in Outlook 2000?
    Right click on the message without opening it. Select Options, then Full Headers. The information can then be copied and pasted elsewhere for reporting abuse.
  • How do I show my Message Header in Outlook 2002?
    Right-click the message without opening it, then click "Options" from the drop-down menu. A box called "Message Options" pops up. Near the bottom of the box you'll see a text area titled "Internet headers". Highlight the contents, then right-click. You can copy the headers and paste them into an email message or another application.
  • How do I show my Message Header in Outlook 2007?
    Two different methods will work for Outlook 2007: Option 1: Right-click the message without opening it, then click "Message Options..." from the drop-down menu. At the bottom of the box you'll see "Internet headers". Highlight the contents, then right-click. You can copy the headers and paste them into an email message or another application. Option 2: Open a message. On the Message tab, in the Options group, click the Dialog Box Laucher. In the Message Options dialog box, the headers appear in the Internet headers box. It is tricky though. There is a small "arrow" where is says options (to the right), when you mouse over the arrow the dialogue box option appears. Then the header with routing is available in the dialogue box.
  • How do I show my Message Header in Webmail?
    Using Horde Webmail:
    1. Login to Horde Webmail
    2. Open the email message
    3. Click the arrow located to the left of the subject in the lower box to expand options.
    4. Click 'Other Options' then 'View Source'.
    5. Copy/paste the content to send to us in an email message or support ticket.
      Using Roundcube Webmail:
    1. Log into Roundcube Webmail.
    2. Double-click to open the email message.
    3. On the right side of the open message will be a small arrow, click to expand the full headers.
    4. Copy/paste the content to send to us in an email message or support ticket.
  • What is a Message Header?
    The email header is an area of coding the contains the information about where the email was sent from and if and how it reached the final destination. It will also contain the email address of the person who sent the message and even the computer it was sent from. Here is an example of a typical email header: messageheaderexample3      
  • Why do you need my message header?
    Message headers contain important information that will explain the reason why an email will not send and/or receive. Some of the reasons why we may have requested the message header are:
    • To investigate the potential of spoofing and the possible source of the message.
    • Reviewing timestamps with the delivery route to find out the reason for any delay.
    • For testing of mail server in the path which will help determine if there is the possibility of blacklisting or greylisting.
    • To review your Spam Assassin score.
    • To investigate whether or not your message was routes through a filtering server prior to arrival.
    All of this may seen overwhelming and technical, however once we have the message header to review we can quickly determine the cause of your email trouble (or possibly your receiving parties email trouble). Please note, without the FULL message header we are unable to fully investigate.
  • How do I view a message header?
    If you have received a bounce back message or have any other e-mail return messages- we will need to view the message header from that specific email to investigate the problem for you. To find the message header (which you can copy/paste to send back to us) please click below for instructions for all types of mail clients (the software or program you use to connect to view your mail).   View Message Header Instructions  

WooCommerce

  • Are there bandwidth limits with images and videos?
    Bandwidth for WooCommerce sites is limited to your specific hosting plan. You can details about each hosting plan by clicking here.
  • Is WooCommerce SEO Optimized?
    WooCommerce runs on WordPress, recognized in the industry as one of the best platforms for SEO practices.

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