Services
Web Design
Frequently Asked Questions
How long will it take for my web site to be designed?
The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavor to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
Will we need to have a meeting in connection with the website design?
In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only your company can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.
Once my website design is completed -what other services do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date. We also offer Print Design, Printing Services, Website DVDs, Online Marketing, Company Branding and more.
In what format should I supply text and images for my new website?
It is helpful to us if you are able to provide text and images in electronic form - for example, the files output by a digital camera and the text in MS word or similar format. If this is not possible, we can work with you further to get your information ready for use on the website.
Will my website design be "Search Engine" friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.
I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?
You need to start with a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines. Here at First Source Web we provide custom Online Marketing programs to take your business to the next level. Learn more about Online Marketing here.
How do I update my website?
There are many different methods
which can be used to update websites. The method you choose
and the functionality we build into your website design is
solely up to yourself although of course we will be glad to
advise you which method will suit your needs.
If you have a small website consisting of just a few pages
and will only wish to make changes very infrequently, then
usually it is more cost effective simply to ask First Source
Web to carry out these changes for you. Other methods which
are frequently chosen are largely dependant upon how much
data or information and pictures you have and how you store
this information at present.
We can provide an on line content management system where
you can either update individual products/pages/services or
particular sections of your website. e.g. company news.
If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website was designed without using this type of system and you don't have any html skills, then we can update the website for you. Find out more about our maintenance plans here.
If I choose a Content Management System (CMS) - can I be sure that my web pages are "Search Engine Friendly"?
Yes with First Source Web all CMS Systems created are Search Engine Friendly - you can even add your own search engine meta tags to each individual web page if desired. The CMS tools are easy to use - effective and intuitive.
Is there any training provided with the Content Management System - CMS?
The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.
Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.
Can you provide all our web design and hosting services?
Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you, market your website online and provide other marketing materials for your business.
How much will a website cost me?
The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost differently than a full ecommerce website with a large number of pages. Our prices are very competitive compared to the rest of the industry. If you give us a call we will be pleased to discuss your website design requirements and give you a fixed quotation.
I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.
Do you use Flash animation in your website design?
Yes
we do use flash as and when required. It is important to
note that there are times when flash animations can be an
asset but it would be unwise to use "flash" to create an
entire website or even entire pages of your website as
search engines are not able to read the content of flash and
therefore any words used in animations will not be indexed
by the search engines.
Generally it is best to use flash for smaller banners,
advertisements or demonstrations and incorporate the flash
animation into a web page which also includes some written
text in html. This way the search engines will be able to
index your information.
I need my website to be in English, Spanish, French and possibly other languages. Do you offer translations?
Yes in fact we do offer this service. Please contact us for a custom quote as each case depends on the amount of translation needed, etc.
Can I get e-mail with my website?
Yes you can have email and you will probably wish you set-up several email addresses e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com. Does your email address look professional? It is amazing to find that in this day and age, some companies have still not realized how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined! We will walk you through set up of your e-mail account on Outlook, Outlook Express, Eudora and more.
Can I have an e-commerce system for my website?
Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from your website knowing that the information they enter is secure and safe.
How can I accept credit cards on my website?
There are various methods available to you. We would need to talk to you to establish you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own card processing machine and process the card payment yourself and the second method uses an online clearance company such as PayPal, Checkout.com, Google Checkout, Authorize.net, etc. Once you are sure which method you wish to use, we can design your website accordingly.
How many pages can I have on my web site?
As many as you like. From a search engines point of view - The more the better!
I already have a website and I need it updating, can you help me?
Yes, we would be happy to look at your existing website and give you a quote for updating it. No project is too small for First Source Web. We just need a few basic things to configure our solution to start maintaining you website. We need the FTP login and the files that your designer used to create your website. We can redesign, retaining your company corporate style or we can redesign to give you a completely new image. Is your website up to date- let us provide you a Free of Charge Website Evaluation- we can redesign your website to take advantage of the latest web technologies.
Do you display any banners or pop-up ads on my website?
Absolutely not! - It's your website and you have total control over the contents and who advertises on it.
What if I do not like the design?
If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.
Who owns the website once the website design is completed?
The website belongs to you. Upon request we will provide all files of your website on CD.
